How to install the Voltaware App?

To download the Voltaware App, please click on this link on your phone or just search "Voltaware Home" on the App Store or Google Play Store.

How to provision the sensor on the app?

You can provision your sensor using the app by following the instructions available via this link.

How to sign up on the app?

To sign up on the app, follow these steps after installing the Voltaware Home app on your phone:

1. 1. Open the "Voltaware Home app"

2. 2. Tap "Sign up"

3. 3. Enter the "Product Key" of your sensor

4. 4. Enter a valid email address

5. 5. Enter a 6 character long password

6. 6. Tick "Checkbox" and tap "Continue" after reading the privacy policy

7. 7. You will get a successful registration notification on the app

8. 8. Set up your "Energy Property"

How to reset my password?

To reset your password, follow these steps in the app:

1. 1. Open the "Voltaware Home" app and Tap Login

2. 2. Tap "Forgotten Password"

3. 3. Enter the registered email address and tap "Submit"

4. 4. You will receive an email with the login credentials

Where can I find my sensor's product key?

The product key consists of the 4 digits of your sensor ID and the last 4 digits of your MAC address. You can access this information on the sticker located on your sensor, or on the product key sticker in the box your sensor was packed in.

Why do I see "Sensor already activated/Invalid product key" messages being displayed during the sign-up process?

Double check that you are entering the correct product key. If you are certain that this is the case, get in touch with your utility. If you received the sensor from Voltaware, please email support@voltaware.com outlining your problem using your registered email address and including your sensor ID in the email.

Why does the screen freeze after I enter my product key?

This might happen because the sensor has not been allocated to you. Please get in touch with your utility. If you have received the sensor from Voltaware, please email support@voltaware.com using your registered email address to resolve this.

Why does the app show "Please connect your sensor" after I have signed up successfully and the sensor is emitting the green light?

This situation occurs when the app doesn't have any events to display. Please try switching on and off as many appliances as you can so that it receives enough data from your appliances and can start displaying it.

Why do I see the message "Sensor not connected" in the app after signing up?

This could potentially be due to a poor Wi-Fi connection. Please ensure that your sensor is properly connected to your Wi-Fi and that you have correctly set a tariff for your account.

Why does the app keep loading after logging in?

This is because your sensor is not properly connected to the Wi-Fi. Please make sure you have followed the installation steps and contact us if you have any doubts.

When will I start seeing my electricity usage?

You can start seeing your "Live Consumption" immediately upon installation. For the "Daily" and "Monthly" disaggregation, you should wait for midnight as that is when we upload/update the data from the previous day.

How often does the data update?

The data shown in the app is updated every time the sensor detects an event such as a power surge or draw.

Why am I not seeing live disaggregation in the app?

The daily disaggregation results are available at midnight every day. If you have just installed the sensor, you should wait until midnight in order to view it.

What does it mean that my house is "Asleep", "Awake" and "Busy"?

This is based on your current energy usage: "Asleep" means that almost no appliances are turned on, "Awake" means that some appliances are being used, and "Busy" means that a lot of appliances are being used at the same time.

What are the "Always-On", "Normal" and "Excess"?

"Always-on" describes the condition of the house when appliances that run 24 hours a day are running. In most cases these appliances are those in standby mode, as well as the fridge or freezer. This is a state in which the power consumption is low, but over time it can add up and increase your energy usage.

"Normal" details the condition the house is in when some appliances with moderate consumption are switched on. Statistically, your house is either in "Always-on" or "Normal" mode more than 80% of the time.

"Busy" defines the condition the house is in when the appliances with the highest power are switched on. Statistically, your house is "Busy" less than 20% of the time, but this can lead to high costs because it uses up a large amount of power during that short interval of time.

I have been using the app for over a month, and I have never received the report. What should I do?

Our goal is to send out the reports on the first 5-10 days of the month. If this period of time has already passed and you haven't yet received your report, please verify that the setting of your Monthly report is "On" in the "Privacy Setting" of the app, and ensure that your email address is correct in the "Account Details" of the app. If both of these settings are correct, please get in touch with your utility. If you received the sensor from Voltaware, please email support@voltaware.com.

What is the unit of the chrono?

The Chrono displays the electricity consumption in kWh.

How do you estimate my energy costs? Why is it different from what is shown on my electricity bill?

An energy meter is embedded in the sensor, and the energy metering is stored in our database at least every 2 minutes. We then compute the energy cost by applying the tariff you registered on your account. In case there is a big difference between the cost in the app, please verify that you've entered the correct tariff information.

What alerts are available in the app and how can I set them?

To set up alerts, follow these steps:

1. After logging into the app, navigate to "General Alerts" by tapping the "Menu Icon" at the top left corner.

2. Tap "On" for the alert you want to set

Cost (Get notified when a set amount of money has been reached)

Consumption (Get notified when a set amount of electricity consumption has been reached)

Inactivity (Get notified when there is a sudden decrease in power, which can be used to track occupancy based on user habits to monitor the elderly)

Lifestyle (Get notified when a threshold is reached during certain hours of the day)

Surge (Get notified when there is a sudden increase in power)

How can I stop receiving the alert notifications?

To disable alert notifications, follow these steps:

1. After logging into the app, navigate to "General Alerts" by tapping the "Menu Icon" at the top left corner

2. Toggle the alert switch towards the off position for the alert you want to disable

3. The app will stop receiving that notification

How can I change my email address?

To change your email address, follow the steps below in the app:

1. After logging into the app, navigate to the Account by tapping the Menu Icon at the top left corner

2. Tap "Personal Details" and edit the email address

3. Tap "Done"

4. Your old email address will be replaced with the new email address

How can I change the language?

To change the language in the app, follow these steps:

1. After logging into the app, go to the "Account" screen by tapping the "Menu" icon at the top left corner

2. Tap "Select Language"

3. Select the preferred language and tap "Confirm"

4. Your language will be changed into your preferred language

How many sensors can I see in my account?

In the app, you can see one sensor per account/registered email. However, only one sensor is necessary to view the entire consumption of your house.

Why am I suddenly unable to login into the app?

If you are trying to login to the Voltaware app from Russia this could be the reason why it's not working. Get in touch with your utility to solve this. If you obtained the sensor from Voltaware, Send us an email at support@voltaware.com using your registered email address and we'll provide you with some assistance. If this is not the case, you might have been blocked because you haven't paid for the service. Please contact us for more information.

Why does my cost go up in the app report?

It might be due to an increase in the usage or because you've made changes to your tariff in the app. Please check if you have made any changes to the tariff from the date that you have identified the difference. If you haven't changed the tariff, please get in touch with your utility. If you have received your sensor from Voltaware, please email support@voltaware.com..

How many languages does it have?

The app is available in English, French and Italian.

Is the data directly going to the client's Cloud?

For specific applications- namely, when the client needs electricity disaggregation data- it can't go directly to the sensor cloud because the data needs to be processed through proprietary algorithms that can't be under the client's control or ownership. If what is needed is just readily-metered data from the sensors, it can go directly to the client's Cloud. However, we are only able to do that if it is economically feasible within the context of the project.

Where is the sensor data stored? Are the GDPR compliance issues involved?

The data goes to Voltaware cloud. However, in specific cases and for specific clients, we can redirect it to go directly into the client's cloud. The personal data we store from users is minimal, and it is detailed in our Privacy Policy at https://voltaware.com/privacy-policy. All personal data is either encrypted or anonymised wherever possible. We strongly believe that, at this point in time, and in all our current projects, we are fully complying with GDPR.

When the data is lost, the app only displays the last consumption data before the data has been lost, but I didn't get any alert or update. Is this normal?

We do not have an alert for this type of situation but if the sensor is offline for more than five minutes, it will show an offline message on the live screen. Once the sensor is back online the live screen will be automatically updated.

Can I use the same email and password to login into the app after replacing the old sensor with a new one?

No. You can't use the same email and password until your details are deleted and you sign up again using the new sensor details, email and password. Your details will be deleted from the old sensor after it has been replaced with a new one.

Is there a way to reset the account?

The account can be reset by getting in touch with your utility. If you have obtained the sensor from Voltaware, email support@voltaware.com. using your registered email address. The account reset deletes the registration details of the account.