Voltaware helps utilities engage customers, reduce churn, and accelerate the energy transition.
Our AI-driven analytics turn smart-meter and sensor data into clear, actionable insights - delivered through smart bills, apps, or APIs.
What it Means to You
10× more digital engagement – Voltaware users log in 17 times per month vs. <2 for most utility apps.
Cut call-centre costs by 30%+ – UK pilots showed 32% fewer high-bill complaints.
+2 years customer retention – sustained engagement increases lifetime value.
New value-added services in 1 year – appliance insights create upsell paths for EVs, heat pumps, solar, batteries, and efficiency kits.
How It Works
From raw usage data to personalised engagement - in just 2 steps.
01 Collect the Right Data
Smart meter data (15/30/60-min):
launch "smart-bill" insights instantly - no hardware.
Real-time via CAD/dongles:
enable peak-time shifting and demand-response.
Voltaware home energy monitor (optional):
unlock premium sub-second detail, solar-ready.
Voltaware delivers Engagement-as-a-Service for utilities by combining data aggregation, Al analytics, and customer engagement tools into one streamlined service.
02 Turn Data into Engagement
Disaggregation:
AI translates usage into appliance-level insights.
Dashboards for utilities:
monitor customer behaviour, ROI, and CO₂ savings.
APIs as a Service:
embed insights into portals, apps, and billing journeys.
White-label apps:
launch fast under your own brand.
Get actionable energy insights where you need them - via dashboards, APIs, or branded apps.
Benefits for Utilities
Know Your Customers (KYC for Utilities)
Appliance-level profiles reveal who uses what, when, and why - giving you true customer understanding at scale.
High-Precision Personalisation
Turn KYC into action: deliver the right tariff, product, or advice to the right customer at the right moment.
Know What to Sell (and When)
Behavioural profiling highlights upgrade opportunities and pinpoints customers most likely to convert.
Lower Cost-to-Serve
Proactive insights reduce high-bill complaints and call-centre load.
Prove ROI
Demonstrate measurable savings and CO₂ reductions to regulators, investors, and customers.
Drive New Revenue Streams
Upsell electrification upgrades, cross-sell services like smart tariffs, usage-based insurance, or efficiency kits.
Increase Retention & Lower Churn
Provide insights via dashboards, APIs, or branded apps, whichever best fits your strategy.
Deploy Fast
Go live in as little as 1 week using smart meter data; scale to real-time when ready.
Transform Your Customers’ Experience
Clarity on Energy Use:
see what drives bills, broken down by appliance and compared to peers.
Actionable Insights:
alerts for standby waste, peak EV charging, and saving sessions.
Greener Homes:
nudges for sustainable behaviour, targeted upgrade recommendations, and - where supported - rewards for sustainable actions.
No Extra Hardware Required:
immediate smart-bill insights, with optional sensors for premium detail.
Results & Case Studies
350K
total users across Europe
70%
MAU
8/10
Satisfaction rating
Engagement
per User
1.47 min/day, 10.29 min/week, 41.16 min/month
Visit
Frequency
4.5 sessions/week, 17 sessions/month
Top
Countries
UK, Italy, Greece, France, Spain, Austria
In the UK, 35-40% of households have inefficient fridges.
Voltaware flags them for greener replacements with 5-year ROl.
Voltaware also expands into other appliances like air conditioners.
What Our Partners Say
Voltaware Smart Bills part of MyUtilita
Fighting Energy Poverty with Voltaware Smart Bills
“The cheapest and greenest energy is the energy we do not use, based on that we have created My Energy, which gives households most detailed breakdown of their energy consumption insights available - for free.”
George Walters, Home Energy Officer
Generating new revenues & increasing market share
- Targeting non-Burgenland customers
- Bundling Voltaware Insights with HEMs offerings
“Together with Voltaware, we are confident we can help our customers optimize their energy use and contribute to a greener, more efficient future.”
Stephen Sharma, CEO
Differentiating ONDA in Sicily & Sardinia
- Voltaware Energy Insights as part of ONDA's EFFI100 mobile app
- 40,000 Real-Time Energy Insights and Monthly Smart
- Bills users in Sicily & Sardinia
- Churn rate decrease × 4
“We are delighted to extend Voltaware technology, which helped us to acquire customers cheaper and retain them longer.”
Luigi Martines, CEO
Trusted by Leading Energy Innovators
Founded in the UK and trusted by partners like Octopus Energy, Utilita, and Enel X, Voltaware now provides AI-powered home energy insights to households around the world.
We are covering 350,000 households since 2014.