IRIS for utilities

IRIS is a customer engagement platform for utilities. It uses AI to transform their customer experience. Unlock new revenues and reduce churn.

Consumer goals are evolving

There is a widening gap between what traditional utilities are currently offering and consumers’ changing needs. Consumers are changing their behaviour to align their energy use with their personal goals, such as reducing bills, improving comfort at home, becoming carbon neutral, and many others…

Utilities need to reinvent themselves

In line with consumers’ changing needs, regulations are opening up the market to new players and rolling out smart meters to transition to green energy. New technologies such as storage, EVs, load shifting, efficient solar panels and many others are supporting this transformation. To be relevant, utilities need to:

Reinvent their value proposition

Utilities are shifting from commodity reseller to service provider to align with consumer goals.

Make market-driven decisions

Utilities need to harness customer insights to identify customer needs and make better decisions.

Generate new revenues

New products and services will help utilities consolidate their market position.

IRIS by Voltaware

IRIS is a customer engagement platform for utilities which collects data from smart meters or Voltaware sensors, and uses AI to bring clear benefits to both your business and your customers. IRIS helps you transform your customer experience by building new products and services that address customers’ needs, while unlocking new revenue opportunities and reducing churn.