Blue - Not activated (When sensor is emitting a blue light, it's not provisioned properly)
Blinking Yellow - Attempting to connect to Wi-Fi (When the sensor emits a yellow light, it's attempting to connect to the internet. If the sensor continues emitting a yellow light, ensure that the router is near the sensor)
Magenta - Connected to the Wi-Fi but no server connection (When the sensor emits a magenta light, it's signalling that a firewall is preventing the sensor from connecting to the internet )
Green - Connected to Wi-Fi and server (When the sensor emits a green light, it's connected to the internet and is able to send data to the cloud)
This state indicates that the device was previously connected to a Wi-Fi access point. After the device is powered on, it attempts to connect to the latest saved, provisioned Wi-Fi access point. If the device remains in this mode for a long period of time, it indicates that the Wi-Fi connection cannot be established due to either a weak Wi-Fi signal coverage or a change in the Wi-Fi password . You can connect to the device's internal access point (VOLTA_X) in order to reset the activated Wi-Fi access point.
In this instance, the magenta light indicates that a Wi-Fi connection has been established, but that the Voltaware servers cannot be accessed. Most of the time, this is due to a problem with the internet connection, which can either be attributed to a router blocking the traffic for the device or a login form that must be filled for the internet to connect. In the former instance, the issue can be resolved by adding an exception to the firewall for the device MAC address. If a login form is required, the network should be manually configured to enable the device to connect without the need to fill out a login form.
After five minutes of successful connection to Voltaware servers, the device turns off its internal Wi-Fi access point due to security reasons, and also to keep the Wi-Fi frequency free for other access points. There are two ways to restart the internal access point. Firstly, if you know the IP address of the device in the network, you can open the internal web server by entering its IP address in the browser when you are connected to the same network. After that, you can reset the provisioning via the "Advanced" tab. In case you don't have access to the network that the device is provisioned on, the device should be restarted by powering it off and on.
This issue occurs when there is a weak connection between the sensor and meter, or if the sensor has been damaged. To check if there is a problem with the connection, please try connecting the sensor to the meter.If you are certain that the connection has been established , please take a picture of the meter where the sensor is installed. Then, after disconnecting it from the meter, open the sensor and take pictures of the inside parts. Please email these pictures to the utility from which you have received the sensor. If you have obtained it from Voltaware, please send an email to support@voltaware.com using your registered email address and we will get in touch to verify whether there is an issue with the connection or if the sensor has been damaged.
You can use your mobile phone hotspot as a portable Wi-Fi access point to check the device. Keep in mind that the mobile data should be active for the device to be able to connect to the internet. Refer to the installation manual for instructions on how the device needs to be provisioned on the hotspot.
You can provision your sensor directly in the app. See our guide here.
A router needs to be near enough for the sensor to remain online. Use your phone to check your signal strength and determine whether the distance is sufficient.
The "Sensor Wi-Fi" disappears after it successfully connects to the Wi-Fi router and the sensor emits a green light.
The sensor should be emitting a yellow light once the Wi-Fi password has been changed (not currently connected). You'll need to re-provision it with the new password.
When your network is down, your sensor will attempt to reconnect to the internet on a regular basis until it's back online. If the connection is down for an extended period of time, your sensor will try to reconnect with less frequency.
However, there is no need to worry! Our sensor continues to work as a meter while the connection is off-line, and your total consumption will be updated once the connection is reestablished.
You can use your mobile phone hotspot as a portable Wi-Fi access point to check if the sensor is working properly. Keep in mind that the mobile data should be active for the device to be able to connect to the internet. The device needs to be provisioned on the hotspot according to the installation manual.
If the sensor is already provisioned on a network and you don't know its IP address in the network go to Step1, otherwise go to Step 2.
Step 1:
Follow these steps to verify if this is indeed the case:
1.Download the app Fing
2.Open Fing, and look for your Voltaware device name: Generic/IEEE Register or VOLTA_XXX
3.You should see the following IP address: e.x. 192.168.0.10
Step 2:
1.Enter that IP address into your internet browser
2.Go to the 'Provisioning' tab
3.Reset the provision
Step 3:
Now you need to provision again using your phone as a hotspot.
1.Using a smartphone, tablet or laptop (NOT a separate unknown personal Wi-Fi hotspot device), connect to the sensor's Wi-Fi network (VOLTA_XXX).
Password: byttwm2015.
Step 4:
1.Once you are connected to the sensor's Wi-Fi network, type 192.168.10.1 in your browser to access the provisioning web interface. The Voltaware 'Provisioning' web page should appear.
2.Click on the "Provisioning" tab for a list of available Wi-Fi networks.
3.Select your own network (your phone hotspot) and connect with your Wi-Fi password.
4.The sensor should be provisioned and show a magenta light. After 5~10 seconds, the magenta LED should be green which indicates the connection to Voltaware secure cloud.
If your app indicates that the sensor is not connected after you have completed these steps, then there is a problem with your router's firewall, which doesn't allow the sensor to establish the connection with the Voltaware secure cloud. In this case, you will need to bypass, disable or add the sensor as an exception to the firewall in order to allow it to transmit data. Please refer to your router's user manual or the frequently asked questions (FAQs) on the Voltaware website for details on how to accomplish this step.
We as a company do not provide installation and maintenance work; however, we do provide technical support and remote assistance where necessary, as well as training. It should be arranged with the utility which has offered you the sensor.
If you are unsure of the integrity of the sensor you have received, please get in touch with the utility which has given you the sensor. If you have obtained it from Voltaware, please email support@voltaware.com with the sensor ID and pictures of the suspected damage. We will respond to your inquiry as soon as possible.
Yes, you can receive your events/data for a specific period of time in CSV format. Please get in contact with the utility from which you have received the sensor. If you have obtained it from Voltaware, please email support@voltaware.com with your sensor ID and the timeframe for which you would like to obtain your data.
Once you have received your replacement sensor, you have to provision it with the help of an electrician as you did for the first sensor. After installing the sensor, please sign up using the new sensor, ensuring that you have logged out of the old sensor account. You will no longer be able to view the old sensor details as your sensor is completely replaced with a new one.
As soon as you uninstall your sensor and replace it with a new one, it will disappear from your account. If you install another sensor but want to keep the previous one installed, you will not be able to view both sensors on the same app, and will have to create a new account for the other sensor. However, we are planning to have this feature incorporated into the app in the future.
It's possible to connect the 3-Phase Sensor in a Single Phase Unit but you don't need to connect the magnets. Please refer to the Three Phase Sensor in the Single Phase System document for more information.
400 V is line-to-line voltage (between phases), 240 V is line-to-neutral. Two phases with 240 V and 120 degrees phase shift have 400 V between them.
At the moment we only offer a live data stream, which is easy to connect with and integrate. You simply need to create a small middleware that will make this happen. If you need to normalise the data to your format, this will need to be developed at the integration end as well.
It will start to behave non-linearly and then reach a threshold.
The sensors are shipped with 30A and 100A CTs in the box. However, higher current CTs with the 333mV output standard can be used without limitation. You can contact support for further advice.
You just need to disconnect the sensor from the fuse box with the help of your electrician or qualified professional, install it in the new fuse box and provision it again. If you are unsure about how to install and provision, please check our installation section. Please also update your "Property Profile" information in your app or by clicking on the link inside your monthly report after provisioning in the new house.