Why It Matters for Utilities
Increase digital engagement
with appliance-level journeys that improve app adoption, satisfaction, and retention.
Reduce cost-to-serve
by lowering high-bill contacts through clearer, appliance-level explanations.
Target offers and programmes with confidence
(EVs, heat pumps, efficient appliances, tariffs) using verified usage patterns and segments.
See where your money goes
with clear bill breakdowns by appliance.
Cut wasted energy with intelligent insights
that reveal what’s consuming power unnecessarily.
Feel safer at home
with unusual-use notifications and optional elderly activity signals.
Core Engine Explained Simply
Voltaware analyses a home’s overall electricity signal. Each device leaves a unique electrical fingerprint when it turns on, off, or changes state. Our ML models translate these patterns into appliance-level usage and events, delivered via the app or through APIs.
Early detection
The system starts identifying major appliance behaviours immediately and improves over the first weeks.
Continuous improvement
models refine accuracy over time as more patterns are observed (and optional feedback is provided).
No manual tagging required
appliance events are detected automatically; optional confirmation can improve precision.
Feedback loop
lightweight in-app feedback improves results for the household and helps strengthen performance across the fleet (where applicable).
What Appliances Can Be Recognised?
High-impact categories typically include heating & hot water, cooling/HVAC and pumps, EV charging, cooking, refrigeration, laundry and dishwashing, entertainment/IT, lighting, and more.
Coverage varies by region, appliance mix, and data resolution, and expands as the appliance library grows.
Insights That Drive Outcomes
to explain high bills and prioritise actions.
to identify unusual or inefficient consumption.
to support engagement and programme participation.
unusual-use notifications and optional wellbeing indicators.
For Utilities & Energy Providers
Deploy fast. Engage deeply. Integrate cleanly.
deliver appliance insights using interval data, with APIs for integration into apps, portals, and analytics stacks.
support near-real-time engagement where higher-frequency data is available (e.g., compatible devices or approved data pathways).
add a compact sensor for ultra-high-resolution analytics where required (e.g., pilots, specific cohorts, or markets without suitable data feeds).
How You Benefit
Lower cost-to-serve
by reducing high-bill contacts and improving first-contact resolution.
Higher MAU and session depth
with appliance-level journeys designed to drive repeat engagement.
Better targeting and measurement
for EVs, heat pumps, efficient appliances and tariff initiatives.
How It Works (at a glance)
Capture
from a single measurement point (smart meter data, compatible dongle, or Voltaware sensor).
Disaggregate
AI maps the whole-home signal to appliance-level usage and events.
Enrich & learn
models update as new patterns appear and as users provide optional feedback.
Deliver insights
clear, intelligent energy insights such as bill breakdowns, targeted offers, and safety signals - available in the app or via APIs.
